Contact Us

We'd Love to Hear From You

Whether you have a question about an order, need help with a personalised product, or have an idea for something completely unique, we're here to help.

At Keen Creations UK, we specialise in creating handmade, laser-engraved and personalised products. If you have an idea but can't quite find what you're looking for in our shop, please get in touch — we love bringing new ideas to life.

General Enquiries & Customer Service

For general questions, product enquiries, personalised orders or help with an existing order:

Email: customerservice@keencreationsuk.com

When contacting us about an existing order, please include your order number so we can help you as quickly as possible.

Personalised & Bespoke Orders

Looking for something a little different?

We'd love to hear your idea.

Whether it's a special message, photograph, design, gift, keepsake or something completely bespoke, contact us and we'll let you know what we can create.

When enquiring about a custom project, it helps if you include:

• What you'd like us to make
• The wording or personalisation you'd like
• Approximate size, if relevant
• Quantity required
• Any photographs, artwork or inspiration you have
• The date you need it by, if it's for a special occasion

We'll then discuss what's possible with you.

Sending Photos & Artwork

If your personalised product requires a photograph, logo or piece of artwork, please send us the highest-quality original file available.

Clear, high-resolution images generally produce the best engraving results.

If we're concerned that an image won't engrave well, we'll let you know before proceeding wherever reasonably possible.

Changes to an Order

Made a spelling mistake or need to change something?

Contact us as soon as possible.

Because many of our products are personalised, once we've started designing, engraving, cutting or manufacturing your item, it may no longer be possible to change or cancel it.

The sooner you contact us, the better chance we have of helping.

Returns, Damaged Items & Refunds

For return or refund enquiries, please email:

returns@keencreationsuk.com

If an item has arrived damaged, please include your order number and clear photographs of:

• The item
• The damaged area
• The packaging
• The parcel or shipping box, where relevant

Please keep the packaging until we've had an opportunity to review the issue.

Full details can be found in our Returns, Refunds & Personalised Products Policy.

Delivery & Tracking Questions

For questions about delivery, tracking or a missing parcel, please contact:

customerservice@keencreationsuk.com

Please include your order number so we can locate your order quickly.

When Will We Reply?

We're a small independent business, and our time is shared between creating your orders and answering enquiries.

We aim to respond to customer messages as quickly as reasonably possible.

During particularly busy periods such as Christmas, Mother's Day, Father's Day and other peak gifting periods, responses may take a little longer.

Thank you for your patience and for supporting a small UK business.

Keen Creations UK

Handmade • Personalised • Created for You

Have an idea?

Get in touch — we'd love to see if we can turn it into something special.

Customer Service: customerservice@keencreationsuk.com
Returns: returns@keencreationsuk.com