Legal notice

Legal Notice

Last updated: August 2026

This Legal Notice applies to the website and online store operated by Keen Creations UK.

By accessing or using this website, you acknowledge the terms set out below.

Nothing in this Legal Notice is intended to exclude, restrict or limit any rights or remedies that cannot lawfully be excluded under UK law.

1. Business Information

This website is operated by:

Keen Creations UK

Customer Service: customerservice@keencreationsuk.com
Returns: returns@keencreationsuk.com

Keen Creations UK specialises in handmade, personalised, laser-engraved and custom-made products.

Additional business information will be provided where required by applicable law.

2. Website Operator

References within this website to "Keen Creations UK", "we", "us" or "our" refer to the business operating this online store.

Our website and e-commerce services are provided using the Shopify platform.

3. Website Information

We take reasonable care to ensure that information published on our website is accurate and up to date.

However, product information, availability, photographs, prices, descriptions and other website content may occasionally contain errors or require updating.

We reserve the right to correct errors and update website content where appropriate.

Where an error affects an order that has already been placed, we will deal with the matter fairly and in accordance with applicable UK consumer law.

4. Product Images & Handmade Products

Product photographs are intended to provide an accurate representation of our products.

However, many Keen Creations UK products are handmade and/or produced using natural materials such as wood and slate.

Natural variations may include differences in:

Grain
Knots
Colour
Texture
Pattern
Surface appearance
Engraving colour
Engraving depth
Material characteristics

These variations help make handmade products unique and will not normally constitute a defect.

Colours may also appear slightly different depending on lighting, photography and the screen or device used to view our website.

Nothing in this section affects your statutory rights where a product is faulty or not as described.

5. Intellectual Property

Unless otherwise stated, the original content appearing on this website is owned by or licensed to Keen Creations UK.

This may include:

Business branding
Logos
Product photographs
Original artwork
Original product designs
Graphics
Website text
Product descriptions
Engraving designs
Promotional materials
Other original creative content

Our original content must not be copied, reproduced, modified, distributed, republished, sold or commercially exploited without our permission except where permitted by law.

6. Customer-Supplied Artwork & Images

Customers may provide photographs, artwork, logos, text or other material for use in personalised products.

Ownership of customer-supplied material remains with its respective owner.

By submitting material to Keen Creations UK for an order, you confirm that you have the necessary permission or legal right to use that material for the requested purpose.

You grant us permission to use the supplied material as reasonably necessary to design, manufacture and fulfil your order.

We reserve the right to refuse to reproduce material where we reasonably believe that doing so would be unlawful or would infringe another person's rights.

7. Copyright & Third-Party Rights

Trademarks, logos, artwork, photographs, characters, designs and other intellectual property belonging to third parties remain the property of their respective owners.

Reference to a third-party brand or product does not necessarily imply endorsement, sponsorship or affiliation with Keen Creations UK.

If you believe that material appearing on our website infringes intellectual property rights that you own or represent, please contact:

customerservice@keencreationsuk.com

Please provide sufficient information for us to identify and investigate the material concerned.

8. Personalised Products

Personalised and bespoke products are manufactured using information supplied or approved by the customer.

Customers are responsible for carefully checking personalisation details including:

Names
Dates
Spelling
Wording
Punctuation
Photographs
Logos
Artwork
Layouts and other requested information

Where we reproduce information exactly as supplied or approved by the customer, an error within the customer's submitted information will not normally constitute a manufacturing fault.

Where Keen Creations UK makes the error, we will deal with the matter in accordance with our Returns, Refunds & Personalised Products Policy and applicable consumer law.

9. External Links

Our website may contain links to websites or services operated by third parties.

These links may be provided for convenience or to provide additional information.

We do not control third-party websites and are not responsible for their content, availability, security or privacy practices except to the extent that applicable law provides otherwise.

Customers should review the applicable terms and privacy policies of third-party services they choose to use.

10. Website Availability

We aim to keep our website available and functioning correctly.

However, we cannot guarantee that access will always be uninterrupted.

The website may occasionally be unavailable because of:

Maintenance
Technical problems
Hosting issues
Security updates
Shopify or third-party service interruptions
Events outside our reasonable control

We may modify, update or temporarily suspend parts of the website where reasonably necessary.

11. Prohibited Use

You must not deliberately misuse our website.

This includes attempting to:

Introduce malicious software or code
Gain unauthorised access to our systems
Interfere with website operation
Obtain customer information without authorisation
Commit fraud
Use our website for unlawful purposes
Infringe our intellectual property or that of another person

We reserve the right to take appropriate action where our website or services are deliberately misused.

12. Liability

Nothing within this Legal Notice excludes or limits liability where doing so would be unlawful.

Nothing in this Legal Notice is intended to exclude or restrict your statutory rights as a consumer.

We are not responsible for losses that cannot legally be attributed to us or for matters for which liability may lawfully be excluded.

13. Privacy & Personal Information

Personal information provided through this website is handled in accordance with our Privacy Policy and applicable UK data protection law.

Information supplied for personalised orders, including photographs and artwork, will be handled as described in our Privacy Policy and used as reasonably necessary to process and fulfil the order.

14. Cookies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage and provide functionality.

Further information about how cookies and personal information are used can be found in our Privacy Policy and any applicable cookie information or consent controls displayed on our website.

15. Our Store Policies

Purchases and use of our website may also be subject to the following Keen Creations UK policies:

Terms of Service
Returns, Refunds & Personalised Products Policy
UK & International Shipping Policy
Privacy Policy
Contact Us

These documents should be read alongside this Legal Notice where applicable.

16. Consumer Rights

Nothing contained within this Legal Notice or any other Keen Creations UK policy is intended to remove or restrict rights provided to consumers by applicable law.

Your statutory rights remain unaffected.

17. Governing Law

This Legal Notice and use of our website are governed by applicable UK law, subject to any mandatory legal protections that apply to consumers.

18. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes to:

Our business
Our website
Our products or services
Applicable laws or regulations

The most recent version will be published on our website.

19. Contact Us

For questions regarding this Legal Notice or the Keen Creations UK website, please contact: